Shipping Policy

Last Updated: July 5, 2026

At Zenonik, we are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below to understand how we process and deliver your purchases.

Order Processing

• Orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons, sales events, or product launches, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

• Metro Cities: 3–5 business days
• Other Cities & Towns: 5–8 business days
• Remote Areas: 7–10 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, Zenonik may offer free shipping promotions on selected products or order values.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details. You can use the tracking number to monitor your shipment until it reaches your doorstep.

Delivery

Our delivery partners will attempt delivery at the shipping address provided during checkout.

Please ensure:

• Your shipping address is complete and accurate.
• A valid mobile number is provided.
• Someone is available to receive the package during delivery hours.

Zenonik is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

• High order volumes
• Courier service disruptions
• Weather conditions
• Natural disasters
• Government restrictions
• Remote delivery locations

We appreciate your patience and understanding in such situations.

Failed Delivery Attempts

If a delivery attempt is unsuccessful due to customer unavailability or an incorrect address, the courier may make additional delivery attempts. If the package is returned to us, additional shipping charges may apply for reshipment.

International Shipping

International shipping availability depends on your location. If international shipping is supported, shipping costs, customs duties, taxes, and import fees (if applicable) are the responsibility of the customer unless otherwise stated.

Damaged Packages

If your package arrives damaged or appears to have been tampered with, please:

• Take clear photos of the package and product.
• Contact our customer support within 48 hours of delivery.
• Include your order number and relevant details to help us resolve the issue quickly.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping information. Once an order has been shipped, we may not be able to change the delivery address.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team through our Contact Us page. We are always happy to assist you.